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• Booking: Appointments for services such as Reiki, doula services, womb massages, ear candling, tarot reading, and sound healing must be booked at least 48 hours in advance through our website or by contacting our customer service team. Scheduling opens on the second Sunday of every month, so mark your calendar to secure your spot!" 
• Deposit: A non-refundable 20% deposit is required to book an appointment. This deposit will be applied to the cost of your service.
• Cancellation: If you need to cancel or reschedule an appointment, please do so at least 24 hours in advance, or 8 hours the latest, to avoid losing your deposit. Cancellations made less than 8 hours before your appointment may result in the forfeiture of your deposit; please reach out to us via email, What's App messaging, text, or call. We are very understanding and wish to accommodate you in any way that we can. 

• Privacy: All consultations and treatments are confidential. We respect your privacy and will not share your personal health information without your explicit consent.
• Records: Any records or notes taken during your consultation will be securely stored and only accessible by authorized personnel.

• Disclosure: Please inform us of any medical conditions, allergies, or other health concerns prior to receiving any treatments. This ensures that we can provide the safest and most effective care possible.
• Contraindications: Certain treatments may not be suitable for individuals with specific health conditions. Our practitioners will advise you if a particular service is not recommended based on your health profile.

• Respect: We maintain a professional and respectful environment. Any inappropriate behavior towards our staff or other clients will not be tolerated and may result in termination of services.
• Punctuality: Please arrive on time for your appointment. We offer a 10-minute grace period for late arrivals. If you arrive more than 10 minutes late, your appointment will be cancelled, and your deposit will not be refunded.

• Feedback: Your satisfaction is important to us. If you are not satisfied with a service, please inform us immediately so we can address your concerns.
• Complaints: Any complaints or disputes will be handled promptly and professionally. Please contact our customer service team at iresolrise@gmail.com with any issues.

• Methods: We accept various payment methods, including credit cards, debit cards, and online payments. Payment is required at the time of booking for all services.
• Refunds: Refunds for services are generally not provided, except in the case of cancellations made within the specified period or if the service could not be rendered due to an error on our part.

• Credentials: All our practitioners are trained and certified in their respective fields. They continuously update their skills to provide you with the best possible care.
• Professionalism: Our practitioners adhere to a strict code of ethics and conduct to ensure the highest standards of service.

For any questions or concerns regarding our policies, please contact us at iresolrise@gmail.com or Text us at 980-625-5555. We are here to assist you and ensure you have a positive experience with our holistic services and products.